Technical Business Analyst

The retail industry continues to see unprecedented dynamics associated with the pivot to a true omni-channel shopping experience. Informed retailers are succeeding, and RD Holdings companies (Intrics & RetailData) are providing the consultation and critical data services to define, monitor and react to their ever-changing customer preferences and competitor advances. Every day retailers are making million-dollar decisions based on the insights we are providing. Combined, the companies have a 30+ year track-record providing retail data and intelligent solutions for virtually every major North American retailer.

About the Role:

This key role is an active thought partner and application visionary who shapes our business’s demand for technology.

What You'll Do:

• Partner with internal business and technology teams to elicit, analyze, translate, and document business requirements into technical requirements to develop plans/platforms to achieve strategic visions.
• Analyze, document and test program development, logic, process flows and specifications
• Conduct user acceptance testing, documents user manuals related to application installations and operating procedures.
• Coordinate the project resources to ensure that projects are delivered on time and within budget, to include leading scrum and grooming sessions and requirements overviews with developers.
• Improve existing systems by identifying problem areas and writing improved procedures.
• Assist in the quality assurance, defining testing strategy, and risks. Provide significant contributions in the testing and debugging of new software or enhancements in a timely manner.

What You'll Need:

• Experience creating process flow diagrams and other technical documents to support development.
• Understanding of and experience with RESTful architecture for API development, using tools like PostMan, Fiddler, or similar.
• Basic understanding of modern authentication practices and basic understanding of best practices for developing secure applications.
• Demonstrated expertise in understanding of business complexity and project interdependencies.
• Intellectual curiosity, ability to question thought partners across functional areas.
• Outstanding written and verbal communication skills.
• Ability to quickly troubleshoot problems and flexible and adaptable to changes.
• Strong understanding of basic system engineering, object-oriented design, information risk and security guidelines, and architecture standards.
• In-depth understanding of various software development methodologies (e.g., Agile, Waterfall).
• Understanding of modeling techniques, such as unified modeling language.
• Ability to multi-task, prioritize and work in a fast-paced environment, and work independently.
• Advanced knowledge of Microsoft Office products.

Benefits:

• Opportunity to work a hybrid schedule, Tue-Wed-Thur on site.
• A competitive base salary plus annual bonus eligibility.
• Comprehensive benefits package including 401k with match, medical, dental and vision, life and disability coverage.
• An international and diverse work
• Opportunity to begin making immediate contributions to the organization.