Solutions Specialist
Location: Glen Allen, VA, USA
Notice
Workplace Type: Hybrid
Zip Code:
Job ID: 29271
Standard Hours: 40
Compensation Range: Comp range $50K - $85K commensurate w/experience
The retail industry continues to see unprecedented dynamics associated with the pivot to a true omni-channel shopping experience. Informed retailers are succeeding, and RD Holdings companies (Intrics & RetailData) are providing the consultation and critical data services to define, monitor and react to their ever-changing customer preferences and competitor advances. Every day retailers are making million-dollar decisions based on the insights we are providing. Combined, the companies have a 30+ year track-record providing retail data and intelligent solutions for virtually every major North American retailer.
Description:
About the Role:
The Solution Specialist delivers a best in class client experience utilizing deep knowledge of RetailData’s products and data sets. As a key member of the team, you’ll be the linchpin that ensures our sales and onboarding processes run smoothly and our existing client programs are executed with excellence. You will become a trusted advisor to our clients, from suggesting better methodologies to address analytical objectives to delivering insights from our data in a meaningful, actionable way. This role requires excellent customer service support and a professional attitude.
Essential Functions and Responsibilities:
Product & Company Expertise
- Develop a deep understanding of RetailData's data, solutions and services including key differentiators versus legacy approaches and competing offerings.
Client Onboarding, Training & Support
- Coordinate and lead product training and onboarding. Monitor platform usage and develop meaningful reporting for trial participants and paying subscribers.
- Guide client users on RetailData's products to navigate the system, interpret results and design reports to answer business questions.
- Educate clients on data methodology, site navigation and report outputs.
- Ensure customer satisfaction and provide professional customer support by responding promptly and thoroughly to client inquiries.
Conduit Between Clients and RetailData Services & Solutions
- Communicate with clients on operational and analytical elements of projects.
- Facilitates resolution of issues with respective internal teams.
What You'll Need:
- Bachelor’s degree in business, sales, marketing or other similar field required.
- At least 5 years of relevant experience in positions with increasing responsibility, in a technical sales/business development capacity.
- Ability to think critically and analytically.
- Experience working with large data sets to build a story.
- Strong communication skills, adept at multitasking and task prioritization.
- B2B SaaS experience
- Highly motivated results driven strategy thinker eager to grow their abilities and contributions to the company.
- Strong Excel capabilities and aptitude for turning data into insights.
- Proficient in Excel and PowerPoint (or equivalent)
- Experience in Consumer Goods, Retail or Market Research Industry is a plus.
Extent Of Public Contact:
Frequent contact with clients.
Equal Employment Opportunity Statement: RetailData is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, sex, age, disability, marital status, or sexual orientation