Solutions Specialist

The retail industry continues to see unprecedented dynamics associated with the pivot to a true omni-channel shopping experience. Informed retailers are succeeding, and RD Holdings companies (Intrics & RetailData) are providing the consultation and critical data services to define, monitor and react to their ever-changing customer preferences and competitor advances. Every day retailers are making million-dollar decisions based on the insights we are providing. Combined, the companies have a 30+ year track-record providing retail data and intelligent solutions for virtually every major North American retailer.

About the Role:

The Solution Specialist delivers a best-in-class client experience utilizing deep knowledge of RetailData’s products and data sets. As a key member of the team, you’ll be the linchpin that ensures our sales and onboarding processes run smoothly and our existing client programs are executed with excellence. You will become a trusted advisor to our clients, from suggesting better methodologies to address analytical objectives to delivering insights from our data in a meaningful, actionable way. This role requires excellent customer service support and a professional attitude.

What You'll Do:

Product & Company Expertise

• Develop a deep understanding of RetailData's data, solutions and services including key differentiators versus legacy approaches and competing offerings.

Conduit Between Clients and RetailData Services & Solutions

• Communicate with clients on operational and analytical elements of projects.
• Triage client inquiries with knowledge of RetailData’s products and solutions. Provide clients with excellent experience and facilitate client retention by building strong customer relationships.
• Manage information databases and client contact plans to develop each client profile and continually assess and anticipate client needs.
• Facilitate resolutions to issues with respective internal teams.

Client Onboarding, Training & Support

• Lead and coordinate product training and onboarding. Monitor platform usage and develop meaningful reporting for trial participants and paying subscribers. 
• Guide client users on RetailData’s products to navigate the system, interpret results and design reports to answer business questions.
• Educate clients on data methodology, site navigation and report outputs.
• Ensure customer satisfaction and provide professional customer support by responding promptly and thoroughly to client inquiries.

What You'll Need:

• Bachelor’s degree in business, sales, marketing, or other similar field required.
• At least 5 years of relevant experience in positions with increasing responsibility, in a technical sales/business development capacity.
• Ability to think critically and analytically.
• Experience working with large data sets to build a story.
• Strong communication skills, adept at multitasking and task prioritization.
• B2B SaaS experience.
• Highly motivated results driven strategy thinker eager to grow their abilities and contributions to the company.
• Adept multi-tasker, ability to juggle competing strategic priorities dynamically.
• Strong Excel capabilities and aptitude for turning data into insights.
• Proficient in Excel and PowerPoint (or equivalent).
• Experience in Consumer Goods, Retail or Market Research Industry is a plus.

Benefits & Compensation

• Comprehensive benefits package that includes medical, dental, and vision coverage, life, accident & disability insurance.
• 401k with match.
• Hybrid work environment.
• Annual compensation commensurate with experience.