Associate Client Service Manager

The retail industry continues to see unprecedented dynamics as it pivots to a true omni-channel shopping experience. Informed retailers are succeeding, and RDSolutions is providing them with the consultation and critical data services to define, monitor and react to their ever-changing customer preferences and competitor advances. Every day retailers are making million-dollar decisions based on the insights we are providing. RDSolution’s track record spans nearly 40 years in providing retail data and intelligent solutions for virtually every major North American retailer.

About the Role:

Responsible for ensuring all client needs are met utilizing their in-depth knowledge of company products in partnership with the Client Services and Sales Team

What You’ll Do:

• Maintain high level of communication with client contacts, including key decision makers.
• Review data quality and make recommendations to improve the quality of our data deliveries.
• Maintain the integrity of client data required to meet client deliverables.
• Conduct quality checks and statistical analysis of data deliverables prior to client delivery.

• Create schedules of data collection to meet the data requests for the client. Determine optimal data collection sites, audits type, data collection methodology and frequency to meet client needs.

• Approve invoices and ensures billing accuracy for all completed jobs.
• Facilitate communication with Field Operations team on all new client requests and ensure successful implementation of processes for onboarding new client work.
• Identify opportunities for process improvements.
• Conduct ad hoc data inquiries initiated by the client.  -add assignments.
• Foster collaboration across disciplines (i.e. Field Operations and Sales Team) to drive increased RetailData value proposition to our clients.
• Other duties as assigned.

 What You’ll Need:

• Bachelor's degree in Business or related field; and
• Minimum of 1-2 years of account management experience; or equivalent combination of education and experience.
• Ability to work independently in a fast-paced environment.
• Aptitude for independent troubleshooting.
• Ability to build and maintain strong internal and external relationships.
• Excellent communication and presentation skills.
• Strong attention to detail, independent time management & proven ability to meet deadlines.
• Strong computer skills (Microsoft Office, extensive use of Excel & Outlook needed).

Benefits:

• A competitive hourly pay rate.  
• Comprehensive benefits package including medical, dental, vision, 401(k) with match, and more.
• An international and diverse work environment.
• Opportunity to begin making immediate contributions to the organization.